Frequently asked questions
Have a question about buying gold or silver? You are in the right place. We have answered the most common questions our customers ask below. If you cannot find the answer you are looking for, please call or WhatsApp us on 020 8763 0414 — we are always happy to help personally.
It is very simple. You can browse our full range of gold bars, silver bars and coins in our online shop and place your order securely online. Alternatively, you can call or WhatsApp us directly on 020 8763 0414 and we will be happy to take your order personally and answer any questions you have before you commit.
No — you can check out as a guest without creating an account. However, creating a free account makes it easier to track your orders, view your purchase history and make repeat purchases. Your details are kept completely secure at all times.
There is no strict minimum order. You can purchase a single silver coin or a small gold bar to get started. We welcome customers at every budget level — from first-time buyers to large institutional investors.
Please call or WhatsApp us on 020 8763 0414 to arrange a personal appointment. We are based in London and are happy to meet with serious investors to discuss your requirements in person.
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We currently accept bank transfer (BACS). Bank transfer is our preferred payment method as it is secure, straightforward and keeps your costs low. Please contact us before placing a large order so we can confirm current availability of your chosen product.
Yes. Bank transfer is one of the most secure payment methods available. Once your payment is received and cleared, your order is confirmed and dispatched. We will always send you a confirmation email with full order details. If you have any concerns, please call us directly before transferring any funds.
Investment gold — including gold bars of 99.5% purity or higher and qualifying gold coins — is completely exempt from VAT in the United Kingdom. You pay zero VAT on investment gold purchases. Please note that silver bars and coins are subject to 20% VAT in the UK. This is displayed clearly on all product pages before you purchase.
All orders are dispatched in fully insured, discreet and secure packaging. We use a tracked, insured courier service for all deliveries. Your gold is fully insured from the moment it leaves our premises until it is safely in your hands.
We offer free insured delivery on orders throughout the United Kingdom. Please contact us for delivery options on international orders.
Most orders are dispatched within 1 to 2 business days of payment clearing. Delivery typically takes 1 to 3 business days after dispatch depending on your location within the UK.
Yes. All gold and silver bars supplied by E-Superstore Metals Ltd meet the strict quality standards of the London Bullion Market Association (LBMA). Our gold bars are certified to 999.9 purity — also known as four nines fine gold.
The London Bullion Market Association is the global authority for gold and silver trading standards. LBMA approved bars are accepted and trusted by central banks, institutions and investors worldwide. Buying LBMA approved bars gives you complete confidence in the purity, weight and authenticity of your investment.
Yes. We offer access to fully insured, LBMA-approved secure vault storage in London. Your metals are held in your name, fully allocated to you personally, and insured at all times. You will receive regular statements confirming your exact holdings. Please contact us for current storage rates.
With home delivery, your gold is delivered securely to your address and you keep it yourself. With vault storage, your gold is held in a professional, fully insured secure facility in London on your behalf. Vault storage is recommended for larger quantities and is required if you wish to hold gold within a pension (SIPP).
Yes. Physical gold can be held within a Self-Invested Personal Pension (SIPP). This allows you to benefit from gold's performance inside a tax-advantaged pension wrapper, with tax relief on contributions and tax-free growth. Gold held in a SIPP must be bars of 99.5% purity or higher and must be stored in an approved secure vault. Please contact us for further information and always seek advice from a regulated financial adviser before making pension investment decisions.
UK Britannia and Sovereign gold coins are legal tender and are completely exempt from Capital Gains Tax — all profits are yours to keep in full. Gold bars may be subject to CGT on profits above your annual CGT allowance. We always recommend consulting a qualified UK tax adviser for advice specific to your personal situation.
Yes. E-Superstore Metals Ltd operates a buyback programme for all products purchased from us. When you are ready to sell, we will offer you a competitive price based on the current live spot price. You never need to go to a third party — we handle the entire process simply and fairly. Please contact us on 020 8763 0414 to discuss your requirements.
Our prices are based on the live international spot price of gold, updated in real time. We add a small premium above the spot price to cover minting, handling and delivery costs. You will always see the exact price clearly before you confirm any purchase — there are no hidden fees.